Comcast bandwidth speed test
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Either way, the best thing to do if there’s an Xfinity network outage is to report it to Xfinity, which you can do by logging in to your Xfinity account and navigating to the Status Center.
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Sometimes these outages are for maintenance or due to bad weather conditions. This might save you some time, as there’s nothing an Xfinity customer service rep can do to repair an area-wide outage.Įvery ISP, including Xfinity, suffers occasional internet outages. You can check for a network outage on the Xfinity app, web account portal, or by consulting a website like DownDetector. One symptom of this is still having a Wi-Fi signal but no connection to the internet. If you stop receiving an internet signal altogether, it may be a network outage. If needed, there are many ways to increase your Wi-Fi range, such as long-range routers, Wi-Fi extenders, and good router placement. Use the signal meter on your devices to judge whether or not you have enough Wi-Fi range (aim for three or more bars). See our guides on finding the best spot for your router and moving your router to another room for more info. Some electronic devices, like microwaves, garage door openers, and baby monitors can also interfere with your Wi-Fi signal. This doesn’t mean you have to stress every detail of your home’s composition but try to be mindful enough not to place the router beneath a metal table or behind a fish tank. It’s best to avoid large deposits of these materials between your router and devices as much as possible. Wi-Fi can pass easily through most household materials, but it has trouble with metal, stone, tile, concrete, and water. You also need a router with enough range to reach your devices. If that doesn’t work, you can log in to your Xfinity account in a browser or with the Xfinity app to reset your modem or gateway from their end-this makes sure that your modem is synched up to their network as well.įor a healthy Wi-Fi signal, you need to avoid Wi-Fi obstructions near your router and devices. If you have an Xfinity gateway or modem and router combo device, simply turn it off, wait 10 seconds, and turn it back on. It will reestablish your Wi-Fi network in a few minutes. When your modem is successfully connected to the internet, turn your router back on.After about 10 seconds, turn your modem back on and wait for it to establish an internet connection.Turn off or unplug your modem and your router.Here’s how to restart your internet equipment (it’s super easy): Doing this effectively gives your home networking equipment a chance to wipe away any glitches and start fresh. Symptom: Slow speeds or network issues since last restartĪ lot of the time, turning your modem and router off then on again can help with sluggish internet speeds. Xfinity provides multiple ways of tracking progress on outages. You can’t eliminate this kind of congestion, but you can mitigate the slowdowns. Large-scale networks get congested as well. If your slow speeds are confined to specific devices, it may be time for an upgrade. Sometimes older devices don’t jive well with the latest protocols and updates. The latest internet and Wi-Fi standards, such as DOCSIS 3.1 and Wi-Fi 6e, can have a huge impact on your internet speeds. Your equipment (modem and router) must be able to take advantage of Xfinity’s latest network upgrades to get the most out of your internet connection. Fixes include scheduling your internet usage around peak hours and upgrading your internet plan. Local network congestion usually happens when too many people are using the internet at once. Thankfully, these issues are typically simple to remedy by removing obstructive materials, relocating your router or device, or by boosting your Wi-Fi network. The ultra convenience of Wi-Fi comes with a catch: the internet signal is susceptible to blockages and interference. This quick and easy fix should always be your first step. Restarting your modem and router, or Xfinity gateway, allows your network to flush out any pesky glitches. Click on an issue to auto-scroll to the solution. Below, we’ve put together a list of the most common issues on an Xfinity network, some of which you can resolve within minutes.